The Other Side of Empathy

Empathy is not just about identifying with the good guys. It's also getting into the heads of people who do destructive stuff. PBS just finished running the latest BBC dramatic version of Little Dorrit, the novel by Charles Dickens, and Dickens made a living getting into the heads and hearts and souls of heroes and villains, and especially the people who switch between being one to being the other.

President Obama has a contemporary novelist's approach when he talked to a writer for the New York Times Magazine on the subject of the financial future. He started out being deftly analytical, saying that the financial sector is not going to be the same even after recovery. But when asked whether we'd "miss it" he went straight to the kind of detail that a novelist would notice:

"We will miss it in the sense that as a consequence of 25-year-olds getting million-dollar bonuses, they were willing to pay $100 for a steak dinner and that waiter was getting the kinds of tips that would make a college professor envious. And so some of the dynamic of the financial sector will have some trickle-down effects, particularly in a place like Manhattan. "

It's a portrait of a culture of excess that Dickens would appreciate. We can laugh at that 25-year old, or react with envy, anger or satisfaction that this will change. But Obama knows that for these people--the young executives and the waiters--life is going to change in ways they may not like or be prepared for. It's a human problem, for them as well as for the unemployed auto worker in Detroit, or the young and sincere starting their careers and their families in companies and jobs that are going to change, having nothing to do with anything they personally did or didn't do.

But Dickens, like Obama, would also see the larger picture. (A key plot point in Little Dorrit after all is a financial bubble and a Ponzi scheme, with familiarly devastating effects.) Obama continued:

But I actually think that there was always an unsustainable feel about what had happened on Wall Street over the last 10, 15 years.... Wall Street will remain a big, important part of our economy, just as it was in the ’70s and the ’80s. It just won’t be half of our economy. And that means that more talent, more resources will be going to other sectors of the economy. And I actually think that’s healthy. We don’t want every single college grad with mathematical aptitude to become a derivatives trader. We want some of them to go into engineering, and we want some of them to be going into computer design."

He also talked about some of the kinds of jobs in the new green economy that use skills that mean something of value to the people who have them, like jobs "where you’ve got a bunch of welders and tradesmen who are now retrofitting buildings. They’re not performing the same kind of manufacturing that their fathers might have, but with similar skill sets they are now making hospitals and schools and office buildings much more energy efficient, and then that’s providing enormous value to the economy as a whole."

There's empathy that informs ideas of what's needed in a positive sense, but also a kind of empathy to understand the impacts and therefore the resistance to change. This means that President Obama doesn't just listen to the point of view of opponents as different positions on issues, but from their perspective as people. This is a key to two-way communication. He may not convince every corporation that enjoys tax havens overseas to support his proposals to close those loopholes, announced Monday. But he's going to convince some--especially those who are doing it because their competitors are doing it.

Having empathy with someone doesn't mean therefore you're going to change your principles or policies. It isn't weakness, though our conflict-driven media storylines would like to depict it as such. It's part of understanding, that informs intelligent action, and helps to both form policy and communicate the need for it.